Last updated: 13 October 2026
We want every concern about a booking, membership, payment or refund resolved quickly and fairly. Here is how to reach us and how long each step takes.
Step 1 — Customer support
Email info@clubmachaan.com, call +91 86015 00520, or use thecontact page. Please include your name, booking or membership reference, payment reference (if any) and a short description of the issue.
Step 2 — Grievance Officer
If your concern is not resolved to your satisfaction, write to our Grievance Officer:
- Name: [Grievance Officer name] (Grievance Officer)
- Email:[grievance email address]
- Address: [Registered business name], [Registered office address, City, State, PIN]
Our timelines
| Step | Timeline |
|---|---|
| Acknowledgement with a complaint reference | Within 24 hours |
| Resolution (including payment and refund issues) | Within 4 business days of receipt |
Payment-related complaints
For a failed, duplicate or disputed payment, share the transaction reference, date and amount. We work with our payment partner and your bank to trace and resolve it within the timeline above. Please contact us before raising a dispute with your bank, as this is usually the fastest way to resolve it.
If you remain dissatisfied, you may approach the consumer commission or other authority available to you under the Consumer Protection Act, 2019.