Last updated: 13 October 2026
The Machaan provides travel and membership services. We do not sell or ship physical goods. This policy explains how and when your services and documents are delivered after you pay.
How services are delivered
All confirmations and documents are delivered electronically to the email address (and, where provided, the WhatsApp number) you give us at the time of booking. No shipping charges apply.
Delivery timelines
| Service | What you receive | When |
|---|---|---|
| Hotel, tour package and travel bookings | Booking confirmation, vouchers and itinerary | Within 48 hours of successful payment |
| Holiday membership | Membership Agreement, membership number and welcome documents | Within 7 working days of successful payment |
| Holidays booked under a membership | Stay confirmation | Within 48 hours of the booking being accepted |
The service itself is provided on the travel dates shown in your confirmation, by us or by the hotel, airline or other supplier named in it.
If something does not arrive
- Check your spam or promotions folder, then contact us at info@clubmachaan.com or +91 86015 00520 with your payment reference.
- If we cannot confirm a booking you have paid for, we will offer an alternative or a full refund as set out in our Refund & Cancellation Policy.