Last updated: 13 October 2026
These Terms & Conditions govern your use of this website and the travel, hotel, holiday-package and membership services offered by The Machaan. By using the website, making an enquiry, or paying for a service, you agree to these Terms.
1. Who we are
The Machaan is a brand operated by [Registered business name] ([Private Limited Company / LLP / Partnership / Sole Proprietorship]), with its registered office at [Registered office address, City, State, PIN].In these Terms, “we”, “us” and “our” refer to that business, and “you” refers to the person using the website or our services.
2. Our services
- Travel desk — holiday planning, hotel and resort reservations, tour packages, transfers and activities in India and abroad.
- Holiday membership — a multi-year membership giving access to holiday stays under the plan, season and room category you choose, as set out in your Membership Agreement.
Photographs, videos and descriptions on the website are illustrative. The exact inclusions, hotel, dates, price and conditions of a service are those stated in your written quotation, booking confirmation or Membership Agreement.
3. Eligibility
You must be at least 18 years old and legally able to enter into a contract to book or buy a service. If you book for other travellers, you confirm you are authorised to do so and that their details are accurate.
4. Quotations, bookings and confirmation
- An enquiry or quotation is not a booking. A booking is confirmed only when we send written confirmation after receiving payment.
- Hotel rooms, flights and activities are subject to availability with the supplier at the time of payment. If a service becomes unavailable before confirmation, we will offer an alternative or a full refund.
- Confirmations, vouchers and itineraries are delivered electronically within 48 hours of payment, as described in our Shipping & Delivery Policy.
- You must check your confirmation and tell us about any error in names, dates or details as soon as possible.
5. Prices and taxes
- All prices are in Indian Rupees (INR). Membership prices shown on the website are starting prices for the stated plan and room category.
- Applicable taxes (including GST) and any other charges are shown clearly in your quotation or invoice before you pay. There are no hidden charges.
- Prices for travel services may change until a booking is confirmed, because supplier rates and exchange rates vary. The price in your confirmation is the price you pay.
6. Payments
- Online payments are processed securely by our payment partner, an RBI-authorised payment aggregator, using cards, UPI, net banking or wallets. We do not see or store your full card number, CVV or banking passwords.
- Pay only through the payment link, checkout or bank account details we provide in writing. We never ask for your OTP, PIN or CVV.
- You will receive a receipt or invoice for every payment.
- If a payment fails but your account is debited, the amount is reversed automatically by your bank or the payment partner within the timelines set by the Reserve Bank of India. Contact us with the transaction reference if it is not.
7. Membership
Membership benefits, season access, room category, annual maintenance charge (AMC), term and transfer rules are set out in the Membership Agreement you receive and accept before payment. If anything on the website differs from your signed Membership Agreement, the Membership Agreement applies. Holiday stays remain subject to availability at the time of booking.
8. Cancellations and refunds
Cancellations, changes and refunds are governed by our Refund & Cancellation Policy, which also sets out the time taken to process refunds. Approved refunds are made to the original payment method.
9. Your responsibilities
- Carry valid identity documents, passports, visas, permits and vaccination certificates required for your journey.
- Follow the rules of hotels, airlines and other suppliers, including check-in times and conduct policies.
- Provide accurate information and do not use the website for unlawful, fraudulent or abusive purposes.
10. Third-party suppliers
Hotels, airlines, transport operators and activity providers deliver many of the services we arrange and have their own terms. We choose suppliers with care and will help you resolve any problem, but we are not responsible for a supplier’s acts or omissions beyond our reasonable control.
11. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid us for that service. We are not liable for indirect or consequential loss. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019.
12. Events beyond our control
We are not liable for delay or failure caused by events beyond reasonable control, such as natural disasters, epidemics, government orders, strikes, war or civil unrest. In such cases we will help you rebook or claim available refunds from suppliers.
13. Website content and intellectual property
The website’s design, text, logos and brand are owned by us or used under licence. You may not copy, reproduce or commercially use them without our written permission. Do not attempt unauthorised access to, or interfere with, the website.
14. Privacy
We handle your personal information as described in our Privacy Policy.
15. Complaints
If you are unhappy with any service or payment, please contact us first. Every complaint is acknowledged within 24 hours and resolved within 4 business days of receipt. See ourGrievance Redressal page for our Grievance Officer’s details.
16. Governing law
These Terms are governed by the laws of India. Courts at [City of registered office] have jurisdiction, without affecting any right you have to approach a consumer commission.
17. Changes to these Terms
We may update these Terms from time to time. The version on this page, with its “last updated” date, applies to bookings and payments made after that date.