Last updated: 13 October 2026
This policy explains how to cancel or change a service bought from The Machaan, what charges may apply, and how long refunds take. It is shared with you before you pay, and the specific cancellation terms for your booking or membership are also stated in your quotation, confirmation or Membership Agreement.
How to cancel
- Send your cancellation request in writing by email to info@clubmachaan.com (or through the contact page), quoting your booking or membership reference.
- We acknowledge every cancellation request in writing within 2 working days and confirm the refund amount, if any.
- The date we receive your written request is the cancellation date used to calculate any charges.
Travel bookings, hotels and tour packages
- Hotel, flight, transport and activity bookings follow the cancellation rules of the supplier concerned. These rules, including any non-refundable components, are stated in your quotation and confirmation before you pay.
- The refund is the amount you paid minus the supplier’s cancellation charges, and any non-refundable fees disclosed at the time of booking.
- If we cancel a confirmed booking, or a supplier cannot provide it, you may choose an alternative of equal value or a full refund.
- Changes to dates or travellers are treated as a cancellation and a new booking unless the supplier allows a free amendment.
Membership plans
- Cancellation of a membership, and any refund due, follows the cancellation schedule in your Membership Agreement, which you receive and accept before making payment.
- Annual maintenance charges (AMC) relate to the membership year for which they are paid.
- Holidays booked under a membership follow the booking and cancellation rules stated when the holiday is confirmed.
Refund timelines
| Stage | Timeline |
|---|---|
| Cancellation request acknowledged | Within 2 working days |
| Approved refund initiated by us | Within 7 working days of approval |
| Amount credited to your account | Usually 5–7 working days after initiation, depending on your bank or card issuer |
- Refunds are always made to the original payment method (the same card, UPI ID, bank account or wallet used to pay). We do not refund in cash or to a different account.
- You will receive an email with the refund amount and reference once it is initiated.
Failed or duplicate payments
If your account was debited but the payment failed, or you were charged twice, the extra amount is reversed to your payment method. Failed transactions are reversed by the bank or payment partner within the timelines set by the Reserve Bank of India; duplicate charges confirmed by us are refunded within 7 working days. Contact us with the transaction reference if you do not see the reversal.
Questions or disputes
If you disagree with a cancellation charge or have not received a refund, contact us first — complaints are resolved within 4 business days. See Grievance Redressal.